Returns and refunds
Our refund rules for PDF manuals and physical USB orders, and how delivery works for USB.
- 7 daysMoney back on PDF manuals not yet downloaded
- 30 daysRefund on physical goods after delivery
- 1 to 3 daysUK USB delivery by Royal Mail
Refunds
Which rule applies depends on whether you bought a downloadable PDF or a physical item.
PDF manuals and other digital products
You get a full money-back guarantee for 7 days, as long as you have not downloaded the manual.
If you have already downloaded it within the 7 days and are not happy, we will either let you choose another manual up to the same value, or add the same amount as credit to your account.
Physical goods
You can request a refund within 30 days of the day the item was delivered.
Returns are sent back at the buyer’s own cost.
How to ask for a refund
Please start by raising a support ticket through our contact page, and include your order number so we can find your purchase quickly.
Download fraud. To protect our customers and our manuals, every instant download is logged with the IP address, location and other details. We take fraud seriously and will deal with it appropriately.
Delivery of USB orders
PDF manuals are delivered by email straight after payment. The details below only apply if you choose the USB option.
USB charge
The USB option has a materials and processing charge of £49.99, plus the cost of postage.
Dispatch time
Orders placed before 2:00 PM UTC are dispatched the following day.
Has it not arrived?
Please allow at least 7 working days before contacting us. After that, get in touch and we will arrange a replacement as soon as possible.
| Destination | Service | Delivery time | Price |
|---|---|---|---|
| Within the UK | Royal Mail 1st Class Standard | 1 to 3 working days | £3.50 or equivalent currency |
| Outside the UK | Royal Mail Airmail Signed For, with online tracking | 5 to 7 working days | £17.50 or equivalent currency |
Need a refund or help with an order?
Send us a support ticket and we will get back to you.